Return & Exchange Policy

Thank you for choosing The Moonlight Store. Our commitment is to provide you with high-quality merchandise, and we strive to ensure your satisfaction with every purchase. Please take a moment to review our Return/Exchange Policy to understand the guidelines for returns, defective products, and refund/replacement requests.

Returns

We accept returns only for damaged products or incorrect items received (wrong color, size, or product). To file a claim for a misprinted, defective, or damaged item, please contact us within 7 days of receiving your product.

Important: We do not accept returns for reasons such as incorrect size selection by the customer. Please ensure you check your selections carefully before completing your purchase.

To ensure a smooth shopping experience, we encourage our customers to carefully review the sizing chart before placing an order. If you have any queries or concerns regarding sizing, feel free to contact us at themoonlightstoreofficial@gmail.com before making your purchase or drop us a text on our Instagram. 

Defective Products and Replacement Request Guidelines

In the unlikely event that you receive a defective product, we sincerely apologize for any inconvenience caused. Please follow the steps below to address the issue and request a replacement:

1. Contact Us: Reach out to us at themoonlightstoreofficial@gmail.com within 7 days from the date of delivery to report the defect.

2. Provide Documentation:

- Share clear images or videos of the defective product, highlighting the issue.

- Include images of the packaging with the shipping label clearly visible for verification.

3. Replacement Process:

Upon verifying the defect and ensuring that it aligns with our guidelines, The Moonlight Store will take 100% responsibility. We will promptly initiate a replacement process at no additional cost to you.

 ~

Your satisfaction is of utmost importance to us, and we appreciate your cooperation in ensuring a swift resolution to any issues you may encounter. If you have any further questions or need clarification, please do not hesitate to contact us at themoonlightstoreofficial@gmail.com.